Refund Policy for Birth Your Business

Last Updated: October 2023

1. Refund Eligibility:

• At Birth Your Business, we are committed to providing high-quality website templates and services to our valued customers. We understand that sometimes circumstances may require a refund.

• Refunds will be considered under the following conditions:

  • You have requested a refund within 14 days of your initial purchase.

  • You have not gained access to, downloaded, or used the website template or service.

  • You have not violated our Terms of Service or Acceptable Use Policy.

2. Refund Request Process:

• To request a refund, please contact our Customer Support team at hello@birthyourbusines.co within 14 days of your purchase date.

• Your refund request should include your full name, email address, order number, and a brief explanation of the reason for the refund.

3. Refund Approval:

• Once we receive your refund request, we will review it promptly and notify you of our decision.

• Refunds will be approved if your request meets the eligibility criteria outlined in Section 1.

4. Refund Processing:

• If your refund request is approved, we will process the refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

5. "Used" or “Accessed” Products or Services:

• Please note that once you accept the transfer of the template to your Wix account, or use a website template or service, it is considered "used." As such, you will no longer be eligible for a refund, even if you requested the refund within the initial 14-day period.

• Furthermore, it is important to note that digital products can often be easily copied or replicated. We are committed to protecting the intellectual property and integrity of our offerings. To prevent potential misuse, we cannot provide refunds for "used" or “accessed” products or services.

6. Contact Information:

• If you have any questions or concerns regarding our refund policy or wish to initiate a refund request, please contact our Customer Support team at hello@birthyourbusines.co.

7. Modifications to the Refund Policy:

• We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately and will be reflected on this page.

8. Governing Law:

• This refund policy is governed by the laws of the United Kingdom.

By making a purchase on Birth Your Business, you acknowledge that you have read, understood, and agreed to this refund policy.